NOTE: RETURNS/EXCHANGE WILL NOT BE AVAILABLE FOR BOXERS, SOCKS AND FACE MASKS KEEPING HYGIENE INTO CONSIDERATION. HOW TO MAKE A RETURN OR EXCHANGE? You can request a return or exchange of the product(s) within 10 days from the date of delivery in case you are not satisfied with the purchase. Reverse pick up will be done from our side wherever feasible. In extreme circumstances, you may be asked to send the products through a reliable courier if a reverse pickup facility is not available in your area. You may also contact us at email@example.com to arrange for reverse pickup. In the case of exchange, the product will only be exchanged with a different size and cannot be changed with a different product from Snitch. In addition, the product returned/exchanged should be in the exact condition as it was sent, along with all the tags. Return/Exchange will not be accepted if the product tags are removed or missing. Please note that a handling fee of ₹150 will be charged for returns.
HOW TO RAISE A RETURN OR EXCHANGE REQUEST?
- Visit the returns & exchange section on the website or click here to raise a return or exchange request for your order
- Submit the required details in the empty fields
- Follow the instructions and select the items you would want to return or exchange
- A confirmation email would be shared once the return request is approved
REFUND, RETURN AND EXCHANGE POLICY
For return/exchange, the reverse pick up will be done in 2-3 days once the request is placed. It takes 7-10 days for the product to arrive at our warehouse, post which it undergoes a quality check. Once it passes the QC, the refund for return or the request for exchange will be initiated within 72 hours. Please note that a handling fee of ₹150 will be charged for returns.
REFUNDS FOR DISCOUNTED ITEMS
In case of orders placed with discount is returned, the discount will be waived off and the products will be billed on MRP. The balance amount will be refunded to the account.
REFUNDS FOR PREPAID ORDERS
For prepaid orders, the mode of refund depends on the mode of payment for the order. The amount would be credited to your account within 3-5 working days once initiated. If not, please get in touch with your respective bank.
REFUNDS FOR CASH ON DELIVERY
Once the product(s) reaches us and passes the QC, a link via our Payments Partner (Cashfree) would be sent on your registered E-mail ID and WhatsApp number. You would be required to click on the link and fill in the required details for the refund to be initiated to your account.
*Please note that Snitch would charge an additional handling charge of ₹150/- for returns when the customer opts for bank refund w.e.f 11th February 2021.
However, no charge would be applicable for returns if the customer opts for store credit refund Store credits will reflect within 2 working days after the return has been accepted. For requests placed before the aforementioned date, no additional handling fee will be charged.
TERMS AND CONDITIONS
- Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand.
- The customer will be under an obligation to take utmost care of the product(s) whilst the products are in their possession. This includes all of the product(s) instructions, documents and wrappings while returning the product(s) in the same condition as received.
- In circumstances where the customer feels that the product does not conform to the standards at the time of delivery, they shall promptly contact us via our mail firstname.lastname@example.org with details of the product and its damage within 2 days of receiving the products; whereon, the customer will receive instructions from us.
- Upon return of the product, we will fully examine it and notify the customer of their right to a refund (if any) via e-mail within a reasonable period of time. We aim to process the refund as soon as possible and, in any case, within 30 working days of the day we confirmed to the customer via e-mail that they are entitled to a refund.